Frequently Asked Questions
1. How can I contact you?
You can reach us via email at breathestore.team@gmail.com. We strive to respond to all inquiries promptly.
2. Where are your products shipped from?
Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery and quality service.
3. Can I get a refund on my product?
Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in its original condition and packaging.
4. What items are eligible for return?
To be eligible for a return, items must be unworn or unused, with tags, and in their original packaging. Certain items, such as perishable goods and personal care products, are non-returnable.
5. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed back to your original payment method within 10 business days.
6. What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please contact us immediately at breathestore.team@gmail.com so we can evaluate the issue and resolve it accordingly.
7. Can I exchange my product?
The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
8. Do you offer international shipping?
Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.
9. What if I need to cancel my order?
If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.
10. Are there any exceptions to the return policy?
Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please contact us if you have questions about a specific item.